What is Voluntary Self-Exclusion and and how do I request it?

Voluntary Self-Exclusion (VSE) allows you to temporarily restrict access to your Slot Spot account if you feel that taking a break from play would be beneficial.

To request Voluntary Self-Exclusion, please email our Customer Support team from the email address associated with your Slot Spot account.

Once your request has been confirmed, the self-exclusion will take effect immediately. You will not be able to access your account or end the exclusion early. Access may be restored only after the selected period has fully elapsed.

Please note:

• Any pending or approved redemptions that have not yet been processed will automatically be canceled and returned to your outstanding Sweeps Coins balance.
• Any outstanding Sweeps Coins balance will expire after 60 days of inactivity.
• Voluntary Self-Exclusion cannot be reversed or ended early once it has been confirmed.

If you have questions about your Voluntary Self-Exclusion status, please contact Customer Support.